Warranty & services contracts

PREVENTIVE MAINTENANCE

We recommend a preventive maintenance at least once a year. Gravotech has established a dedicated program for each machine type, including cleaning, adjustments, safety checks and more.

CLEANING

It includes the cleaning of your machine's components such as: electronic parts, controllers, filters, optics…

ADJUSTEMENTS

In order to ensure an optimal use of your machine, we adjust your presets, parameters and marking sheets. The laser power can also be controlled.

SAFETY CHECKS

Including the main safety functions verifications, the communication & connections,the components wear.

MACHINES CATEGORIES

Categories	Machines
SMALL	B-Engraver, IMPACT, IM3, IS200, IS400, M10, M20, M20X, M40, XE, XF510, XM500, XM700
MEDIUM	Laser CO2, Fiber, Green, Hybrid, LS100, LS100Ex, WeLase™, SV510, SV530, XF530
LARGE	IS6000, IS7000, IS8000, LS900, LS1000XP

WARRANTY & SERVICES EXTENSIONS

SMALL		STANDARD	EXTENSION	GOLD
Parts		⬢	⬢	⬢
Labour inhouse		⬢	⬢	⬢
Hotline & remote assistance		⬢	⬢	⬢
Loan Machine	Shipments in 24h (Europe)	✕	✕	⬢
	Shipments goings	✕	✕	⬢
	Shipments comings	✕	✕	⬢
Deffective machine	Shipments comings	✕	✕	⬢

MEDIUM & LARGE	STANDARD	EXTENSION	GOLD
Parts	⬢	⬢	⬢
Labour inhouse	⬢	⬢	⬢
Hotline et remote assistance	⬢	⬢	⬢
Labour on site	✕	✕	⬢
Travel & accomodation fees	✕	✕	⬢

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SERVICES CONTRACTS

SMALL		ZEN	SERENITY
Parts		⬢	⬢
Labour inhouse		⬢	⬢
Deffective machine	Shipments goings	⬢	⬢
Deffective machine	Shipments comings	⬢	⬢
Hotline & Remote assistance		⬢	⬢
Repair leadtime		⬢	⬢
Loan machine (Shipments within 24h)		✕	⬢
Curative intervention (Fees included)		✕	⬢

MEDIUM & LARGE	ZEN	SERENITY
Parts	✕	⬢
Labour on site	⬢	⬢
Preventive maintenance	⬢	⬢
Travel & accomodation fees (Preventive maintenance)	⬢	⬢
Hotline & Remote assistance	⬢	⬢
Repair leadtime	⬢	⬢
Curative intervention (Fees included)	✕	⬢